Service Request
How to Request Service:
To request a cost estimate, purchase new furniture and carpeting, get started on a renovation project or request any other service, simply log into WORQS to submit your request. WORQS stands for Work Order Request and Query System web site. Anyone with a university appointment and high-assurance EID can access WORQS.
There are different WORQS requests. These two forms are the ones you need in order to request services from Project Management and Construction Services (PMCS).
- WORQS CRIB (Construct, Renovate, Install, Build) Estimate Request - Request an estimate for a CRIB project. No account number required. PMCS will contact you to discuss your project and provide an estimate.
- WORQS CRIB (Construct, Renovate, Install, Build) Work Request - Request a CRIB project. Forgo estimate and approve work. Account number required. PMCS will contact you to discuss your project and coordinate the work.
Only a WORQS Request Coordinator (WRC) may submit these requests because some forms require an account number. If you are interested in becoming a WRC, please send an inquiry by email to the Business Applications support team. For assistance with your current request, please call the Facilities Service Center at 512-471-2020.
You still have the option to complete a Service Request Form SR10 (PDF) and fax it to 512-471-8788. On the J.J. Pickle Research Campus (PRC), you may complete the PRC Work Request Form (PDF) and fax it to 512-475-8167.
Before requesting renovation services, please read the Handbook of Operating Procedures Section 4-1030 and the Handbook of Business Procedures Section 7.7.10.
For information about other types of services available, please see the updated WORQS List of Services, or visit the Facilities Service Center website.
How to Check the Status of a Project:
To check the status of a project, log in to WORQS and view your "Requestor Profile" page. After you submit a request, it takes about one week for your project to post in WORQS.
PMCS Service Cost Recovery
The department has established a Major Renovation Project Service Center that will use a cost recovery model to fund the operational and maintenance expenses for management of projects between $4 million and $10 million. Read more about the Service Cost Recovery Initiative.
Questions?
If you have any questions about submitting a service request, checking the status of a project, or service cost, contact:
Project Management and Construction Services
1301 E. Dean Keeton St.
Austin, TX 78722
Campus Mail Code: H7015
Tel: 512-471-7776 / Fax: 512-471-8788
