Service Request
How to Request Service:
To request a cost estimate, purchase new furniture and carpeting, get started on a renovation project or request any other service, simply log into WORQS to submit your request. WORQS stands for Work Order Request and Query System web site. Anyone with a university appointment and high-assurance EID can access WORQS.
There are different WORQS requests. These two forms are the ones you need in order to request services from Project Management and Construction Services (PMCS).
- WORQS CRIB (Construct, Renovate, Install, Build) Estimate Request - Request an estimate for a CRIB project. No account number required. PMCS will contact you to discuss your project and provide an estimate.
- WORQS CRIB (Construct, Renovate, Install, Build) Work Request - Request a CRIB project. Forgo estimate and approve work. Account number required. PMCS will contact you to discuss your project and coordinate the work.
Only a WORQS Request Coordinator (WRC) may submit these requests because some forms require an account number. If you are interested in becoming a WRC, please send an inquiry by email to the Business Applications support team. For assistance with your current request, please call the Facilities Service Center at 512-471-2020.
You still have the option to complete a Service Request Form SR10 (PDF) and fax it to 512-471-8788. On the J.J. Pickle Research Campus (PRC), you may complete the PRC Work Request Form (PDF) and fax it to 512-475-8167.
Before requesting renovation services, please read the Handbook of Operating Procedures Section 4-1030 and the Handbook of Business Procedures Section 7.7.10.
For information about other types of services available, please visit the Facilities Service Center website.
How to Check the Status of a Project:
To check the status of a project, log in to WORQS and view your "Requestor Profile" page. After you submit a request, it takes about one week for your project to post in WORQS.
PMCS Service Cost Recovery
The department has established a Major Renovation Project Service Center that will use a cost recovery model to fund the operational and maintenance expenses for management of projects between $4 million and $10 million. Read more about the Service Cost Recovery Initiative.
Questions?
If you have any questions about submitting a service request, checking the status of a project, or service cost, contact:
Project Management and Construction Services
1301 E. Dean Keeton St.
Austin, TX 78722
Campus Mail Code: H7015
Tel: 512-471-7776 / Fax: 512-471-8788
